Refund Policies

Refund policies for each program are listed below. If you have any questions about these policies please contact the club treasurer.

Smoky Mountain Winter League

Pro Vision Hockey Academy Refund Policy Pro Vision Hockey Academy is dedicated to delivering high-quality sports programs for our participants. To ensure clarity and compliance with Tennessee state laws, the following refund policy has been established. By enrolling in our programs, participants acknowledge and agree to these terms. 1. Cancellations by Pro Vision Hockey Academy If Pro Vision Hockey Academy cancels a program before its start date, all participants will receive a full refund of any fees paid. If cancellation occurs after the program has commenced, refunds will be prorated based on the number of remaining sessions and administrative costs incurred. 2. Participant Withdrawal Prior to Program Start Date: March 31, 2025 Participants who withdraw more than 10 business days before the program start date are eligible for a partial refund. A non-refundable administrative fee of $50 will apply to cover processing and administrative expenses. After Program Start Date: No refunds will be issued after the program has started, except in cases of documented extenuating circumstances as outlined below. Participants withdrawing due to voluntary reasons or dissatisfaction will not be eligible for a refund. 3. Refund Request Procedures Refund requests must be submitted in writing via email to info@provisionhockeyacademy.com at least 10 business days prior to the program start date. All requests must include: Participant’s name Program details Reason for withdrawal Supporting documentation, such as medical certificates or proof of relocation, if applicable. Requests submitted less than 10 business days before the program start date may not be considered. 4. Special Circumstances Refund requests due to unforeseen emergencies, such as: Medical Conditions: Must be supported by a physician’s statement. Relocation: Proof of relocation outside a 50-mile radius is required. Military Deployment or Natural Disasters: Official documentation must be provided. These cases will be reviewed individually, and decisions will be made at the sole discretion of Pro Vision Hockey Academy. Any approved refunds will be prorated based on sessions attended and costs incurred. 5. Non-Refundable Portions Certain program fees may be non-refundable due to the following: Administrative and processing costs. Facility rentals or equipment fees. Any non-refundable portion will be clearly communicated at the time of registration. 6. Refund Processing Approved refunds will be processed within 15 business days of receiving the refund request and all required documentation. Refunds will be issued to the original form of payment whenever possible. 7. Compliance with Tennessee State Laws This refund policy adheres to the regulations set forth by the State of Tennessee. Pro Vision Hockey Academy reserves the right to modify this policy to maintain compliance with legal standards. 8. Contact Information For inquiries or to submit a refund request, contact us at: Email: info@provisionhockeyacademy.com Phone: (865) 242-2578 By participating in any program offered by Pro Vision Hockey Academy, participants and their guardians acknowledge and agree to this refund policy in its entirety.